Your account and data
Delete your Camily account
Camily is provided by NeoSpark Solutions. You can request account deletion without installing the app.
Request deletion by email
Email [email protected] from the email address you use to sign in, with the subject Camily account deletion request. Ask us to delete your Camily account and associated data.
Do not send your password, access code, identity documents, camera images or health details. We may need to verify ownership before processing the request. Sending an email starts a support request; it does not instantly delete data.
Delete inside the mobile app
- Sign in to your own Camily account.
- Open Settings, then Account, data & legal.
- Choose Delete my account and read the confirmation before continuing.
Deletion requires a network connection. If the server reports a storage or authorization failure, retry or contact support; do not assume the account has been removed.
What is removed or retained?
Account deletion removes your sign-in identities, household memberships and refresh tokens. Households you own that have another guardian can be transferred to that guardian; their shared data remains available to the people still responsible for that household. Owner-only households and their associated records and media are removed by the deletion process.
Removing your account is not the same as deleting another person's household. A request to remove selected data or a separate updates-list subscription should say which data you mean. No fixed support turnaround or backup deletion period is promised here; support will explain any applicable retention or unresolved processing.